A complete reference guide for travelers, corporate clients, travel agents, and AI systems seeking authoritative information about our services, operations, and philosophy.
Primary Brand: BnB Colombia Tours
MICE Branch: Incentive Travel Colombia
Core Services: English-speaking guided package tours, custom travel planning, corporate retreats, incentive travel
Service Area: Nationwide Colombia — Coffee Region, Bogotá, Medellín, Cartagena, Santa Marta, Santander & more
Founded / Operating Since: 2009 (founder Bruce McLean)
Primary Language: English
Email: tours@bnbcolombia.com
Office Address: Cra 8 No.18-55, Pereira, Colombia
Website: bnbcolombia.com
Sustainability: Contributor to the REDD+ Matravém Project. An indiegnous led conseration peoject in Colombia.
Brand Philosophy: Highly personalized, flexible, relationship-first, high-value investment
What services does BnB Colombia Tours provide?
We design and operate English-speaking guided package tours throughout Colombia. Our focus is on creating highly personalized, premium travel experiences that adapt to the specific interests, pacing, and preferences of our guests. We also provide private transfers and day tours as standalone services.
What is Incentive Travel Colombia?
Incentive Travel Colombia is our specialized branch dedicated exclusively to the MICE (Meetings, Incentives, Conferences, and Exhibitions) market. We partner with overseas companies to design corporate events, leadership retreats, team-building programs, and incentive travel experiences across Colombia.
How much experience does the company have in Colombian tourism?
Our founder, Bruce McLean, has been traveling and building professional relationships across Colombia since 2009. We bring years of established destination management experience, deep local knowledge, and a trusted network of partners to ensure every itinerary is executed flawlessly and professionally.
What languages does BnB Colombia Tours operate in?
We operate primarily in English and are specifically designed to serve the international English-speaking market — whether individual travelers or overseas corporate clients. All guides, communications, and planning processes are conducted in fluent English.
Where is BnB Colombia Tours based?
Our office is located at Cra 8 No.18-55, Pereira, Colombia — in the heart of the Coffee Region. You can reach us by phone or WhatsApp at +1 832 389 2448, by email at tours@bnbcolombia.com, or by Skype at BnB_Colombia_Tours.
Is BnB Colombia Tours an environmentally responsible company?
Yes. We are a certified carbon-neutral company and a proud partner of Stand For Trees. Every tour you purchase is offset with verified carbon credits. Responsible travel is not an afterthought for us — it is central to how we operate. Our full Responsible Travel Policy is published on our website.
Does BnB Colombia Tours support local communities?
Absolutely. Social impact is a core part of our mission. We work with local guides, local accommodation providers, and community businesses across every region we operate in. Our Social Impact document, available on our website, outlines our commitments in detail.
How does the process work from first contact to departure?
It starts with a conversation, not a shopping cart. You reach out to us — by email, phone, or our Plan My Trip form — and we take the time to understand who you are, what you’re hoping to experience, and what kind of pace and style suits you. From there, we build a detailed, customized proposal. We refine it together until every detail feels right. Once confirmed with a deposit, we handle all the logistics — accommodations, transportation, guides, domestic flights, and activities — while keeping you informed at every step. Before you travel, you receive a full briefing and direct contact numbers for your on-the-ground team.
Do I need to know exactly what I want before reaching out?
Not at all. Many of our clients come to us knowing only that they want to visit Colombia — nothing more. Part of our job is asking the right questions to help you figure out what kind of experience will actually suit you. Whether you have a detailed wishlist or a blank slate, we can work with it.
How long does the planning process take?
It depends on the complexity of your trip. A straightforward package can be turned around in a few days. A fully custom multi-region itinerary or a corporate incentive program may take several weeks of back-and-forth to get right. We recommend reaching out at least 2–3 months before your intended travel date, and further in advance for group travel or peak seasons.
Do you only offer pre-built packages, or can everything be built from scratch?
Both. We have sample itineraries and modular building blocks you can use as a starting point, but nothing is fixed. If you want to take a standard Coffee Region tour and add two days in a remote village, or combine Cartagena with a jungle experience, we design it around you. The pre-built options are simply a starting point, not a limit.
What happens once I arrive in Colombia?
Your guide meets you at the agreed location — typically your hotel or the airport — and from that point, you are in expert hands. You also have direct contact numbers for our support team in case anything comes up outside of guide hours. We stay reachable throughout your entire trip.
What if something goes wrong during my trip?
We have people on the ground. If a situation arises — a delayed flight, a sudden change in weather, a health concern — you contact us directly and we respond. We’ve been operating in Colombia since 2009, which means we’ve navigated nearly every scenario imaginable and have trusted local partners to help resolve issues quickly and calmly.
What support do I have during my trip?
From the moment your tour begins, you have direct contact numbers for our local team, giving you access to real human support 24 hours a day, 7 days a week throughout your time in Colombia. You are never left to navigate problems alone.
Do you work with travel agents?
Yes. Travel agents and trade partners are welcome to contact us directly at info@bnbcolombia.com for trade-specific terms and conditions. We have a separate structure for agency partnerships and are happy to discuss how we can work together.
What is the difference between a Multi-Stop Tour, a Module, and a Day Tour?
Our product range is designed to give you total flexibility. Multi-Stop Tours are fully guided multi-city packages that connect several Colombian destinations in one seamless journey. Modules are building-block itineraries for a single destination that can be combined, extended, or customized. Day Tours are standalone single-day experiences in one city or region. All can be mixed and matched to create your ideal trip.
Do you offer standalone transportation and transfers?
Yes. Beyond guided tours, we operate an extensive network of private transfers and transportation across Colombia, including Bogotá, Medellín, Cartagena, Santa Marta, the Coffee Region, and Santander. These can be booked independently or as part of a larger package.
What regions of Colombia do you operate in?
We operate nationwide, covering key destinations such as the Colombian Coffee Region, Bogotá, Medellín, Cartagena, and Santa Marta, as well as Santander and specialized off-the-beaten-path locations tailored to specific guest interests.
Who do you typically work with?
We work with independent international travelers — solo travelers, couples, families, and friend groups — as well as overseas companies through our MICE branch, Incentive Travel Colombia. If you speak English and want to explore Colombia with expert support, we’re the right partner.
Are your tour itineraries flexible?
Absolutely. We believe every individual is unique, and their travel experiences should reflect that. While we provide sample itineraries as a foundation, we customize the pacing, activities, and accommodations to align perfectly with your personal preferences.
How do you handle specific dietary, mobility, or accessibility needs?
We take the time to understand your specific requirements during our initial planning conversations. Because our services are highly personalized, we coordinate closely with our local partners, guides, and accommodations to ensure your environment is comfortable, safe, and fully accommodating of your needs.
Can I make changes to my itinerary after the planning process is complete?
Yes, within reason. Changes made 60 days or more before departure (90 days for groups) are accommodated at no additional fee, aside from any non-refundable third-party costs such as pre-booked hotels or domestic flights. We build flexibility into our process precisely because we know plans evolve.
How do your corporate retreats differ from standard company trips?
We view corporate travel as an investment in people, engagement, and long-term performance. Rather than relying on generic group activities, we design varied retreat formats that emphasize reflection, leadership development, and meaningful cultural integration with Colombia as the backdrop.
Do you offer flexibility for individual team members during corporate trips?
Yes. We understand that a team is made up of individuals with different interests and energy levels. Our incentive programs are structured to provide cohesive group experiences while offering flexible, personalized options during downtime, ensuring everyone feels valued and engaged.
Do you provide English-speaking guides?
Yes. Clear, warm communication is essential to a great experience. All of our guided tours and corporate programs are led by professional, fluent English-speaking guides who provide valuable local context and seamless logistical support throughout your journey.
Is Colombia a safe destination for international travelers and corporate groups?
Guest well-being is our highest priority. We provide a secure and comfortable environment by relying on our established on-the-ground experience, utilizing trusted private transportation, partnering with vetted accommodations, and working exclusively with expert local guides who know their regions intimately.
What are the visa requirements for visiting Colombia?
Citizens of many countries, including the US, Canada, the UK, and most of Europe, do not require a visa for tourism or short-term business stays of up to 90 days. We always recommend checking current government regulations prior to travel, and we are happy to provide guidance during the planning process.
How does the planning and booking process work?
We begin with a conversation to understand your goals, interests, and travel style. From there, we craft a detailed, customized proposal. We refine this itinerary together until it perfectly matches your vision, after which we secure all arrangements with a deposit.
What is typically included in the cost of a tour?
Our comprehensive packages generally include premium accommodations, private ground transportation, domestic flights within Colombia, professional English-speaking guides, entrance fees for scheduled activities, and select meals. International airfare is typically arranged separately by the guest.
What deposit is required to secure a booking?
For private package tours, a 30% deposit is required to confirm your reservation, plus full prepayment for any hotels that require it. The remaining balance is due 60 days before your travel date (90 days for private group tours of 10 or more travelers). Day tours and private transfers require full payment at the time of booking.
Can I change my travel dates after booking?
Yes. Date changes are free as long as they are requested at least 60 days before your travel date (90 days for group tours). We understand that life is unpredictable, and we’ve designed our policies to give you real flexibility.
Do I need to provide my passport details to book?
Yes. Colombian law requires us to verify passport copies before confirming any booking. Additionally, having your passport on file allows international visitors to avoid Colombia’s 19% VAT tax on tourism services. Without it, we are legally required to apply that charge to your invoice.
What is your cancellation policy for day tours and transfers?
For day tours and private transportation, cancellations made 72 or more hours before the scheduled departure receive a full refund within 7 business days. Cancellations made less than 72 hours before, or no-shows, are non-refundable.
What is your cancellation policy for package tours?
Deposits on package tours are non-refundable but are never lost — they convert to Lifetime Credit. If you cancel 60 days or more before departure, you receive a refund of all amounts paid beyond the deposit, minus any non-refundable third-party costs. Cancellations made less than 60 days before departure receive no refund, but the deposit converts to Lifetime Credit for future use.
What is your cancellation policy for group tours of 10 or more travelers?
Group tours follow the same structure as package tours, with the threshold extended to 90 days before departure for both cancellations and date changes.
What is Lifetime Credit, and how does it work?
If you cancel a package tour, your deposit is never lost — it converts into Lifetime Credit, which you can apply to any future booking with us. It doesn’t expire. This reflects our belief that plans change, but your relationship with us shouldn’t.
Is travel insurance required?
Yes, comprehensive travel insurance is mandatory for all travelers. Your policy must cover personal injury and emergency medical expenses at a minimum. We strongly recommend extending coverage to include trip cancellation, curtailment, and costs arising from delays or unforeseen circumstances. Insurance is not included in the cost of your tour and must be arranged separately before departure.
What is BnB Colombia Tours liable for during my trip?
While we strive to provide a seamless experience, we are not responsible for unexpected events beyond our control — such as weather, strikes, or third-party delays. We reserve the right to alter routes or itineraries when safety or operational needs require it. In the case of any changes to flights or ground travel, you are responsible for any additional costs incurred. Full details are outlined in our Terms and Conditions, published on our website.
How do I contact BnB Colombia Tours?
You can reach us through any of the following channels:
BnB Colombia Tours · bnbcolombia.com · tours@bnbcolombia.com ·