+1 386 868 2555 info@bnbcolombia.com

BnB Colombia Tours Flexible Terms and Conditions

BnB Colombia Tours Customer Terms and Conditions

Please note that no exceptions can be made to these conditions once a booking has been confirmed.

By placing a booking with BnB Colombia, Inc. you (the client) and your booking party agree to all of the following terms, conditions, and policies as set out below. During any of the tours, you agree to abide by the subsequent conditions as set out below. If you have any questions about booking with us, please contact us before making a reservation.

Payments and Service Fees:
  • Day Tours and Private Transportation: A full payment of 100% of the value is required at the time of booking.
  • Package Tours: At the time of booking a 25% deposit is required to guarantee your reservation and tour date. With the remaining 75% to be paid 15 days before the tour start date.
Cancellation, Non-Arrival (No-show), and Refund Policy:
  • All cancellations must be made in writing to info@bnbcolombia.com and will not be accepted via telephone. In case of a cancellation or change to plans already booked, we advise clients to contact us immediately for a solution, however cancellation fees may apply.
  • Day Tours & Private Transfers:
    • If you wish to change or cancel your reservation for any reason 24 hours or more prior to the start of your tour or transportation you will receive a full refund, which will be provided within 7 working days. 
    • If you wish to change or cancel your reservation for any reason less than 24 hours prior to the start of your tour or transportation you will lose the complete value of your tour and/or transportation. 
    • No Shows” will lose the complete value of your tour and/or transportation.
  • Package Tours:
    • All deposits are 100% non-refundable.
    • Free date changes, or other changes to your reservation for any reason 15 days or more prior to the start of your Package Tour(s). With the exception of any non-refundable expenses incurred by BnB Colombia Tours, such as flights and accommodation.
    • If you cancel your reservation for any reason 15 days or more prior to your scheduled Package Tour(s) start date, you can be reimbursed the full cost of your Package Tour(s) minus the non-refundable deposit of 25% of the Package Tour(s) cost + the costs of any non-refundable expenses incurred by BnB Colombia Tours, such as flights and accommodation.
      • After any non-refundable expenses are removed, the deposit shall be held as a Lifetime Credit for you!
    • If you wish to change or cancel your reservation for any reason less than 15 days prior to the start of your Package Tour(s), an 85% re-booking/cancelation fee will be assessed and required to confirm any changes + the costs of any non-refundable expenses incurred by BnB Colombia Tours, such as flights and accommodation.
    • No Shows” will lose the complete value of the tour(s).
Your Personal Details & Privacy
  • To keep our prices as low as possible (residents of foreign countries are not required to pay IVA for accommodation or tours) and for security reasons we keep a register of all persons who stay with us and/or book tours through our website, this includes the full names, nationality, home addresses, telephone numbers, and passport numbers. These records are kept for a minimum of 12 months.
  • This information may also be used for the purposes of marketing, understanding our client base, and improving our services to the general public.
  • Our policy surrounding the personal details you provide as part of any booking or inquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy policy.
Liability and Travel Insurance
  • BnB Colombia Tours accepts no responsibility for any loss, damage, accident, injury, sickness, or schedule change due to weather, strike, natural disaster, or any other cause beyond our control. Including any default or delay caused by any guide, tour, or transport provider, or any other person’s or company’s acts. BnB Colombia Tours reserves the right to alter routes, itineraries, or departure times, without prior notice, should the necessity arise. In the case of any changes to flights or to scheduled ground travel, you are responsible for additional costs incurred as a result of such changes. We, therefore, advise all travelers it is mandatory for you to obtain comprehensive travel insurance to meet all contingencies. This insurance must cover personal injury and emergency medical expenses. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay, or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any tour offered by BnB Colombia Tours and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s), and activities included in your booking so that the insurer may provide appropriate coverage. 
Our Right To Cancellation
  • We reserve the right to cancel any booking without compensation, refund, or reimbursement if the terms of these conditions are breached.
Changes to Terms, Conditions, and Policies:
  • BnB Colombia Tours has the discretion to update these terms, conditions and privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
  • By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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Definitions:
  • Guest / you / yourself / your / user/ lead guest /passenger / travellers / client / lead client:
    • All refer to the person or persons making the booking, using this website, and/or using the services provided by BnB Colombia Tours.
  • Our / us / we / the Company / BnB Colombia / BnB Colombia Tours:
    • All refer to BnB Colombia, Inc.
  • PP/pp:
    • Abbreviation for per person.
  • Tour operator(s) / contractor(s):
    • The person(s), company, or organization that operates a tour.
  • Booking / reservation:
    • The act of reserving your space/spot on a tour, experience, or package tour.
  • No show/non-arrival:
    • A person(s) who do not attend a tour(s) at the agreed-upon time.
  • Package Tour:
    • A multi-day tour that includes multiple tours with a duration of more than 1 day.
  • Transportation:
    • The service of transporting a person(s) from a location to another location. May include car, bus, van, plane, 4×4
  • Accommodation:
    • The location a person(s) may sleep. May include hostel, hotel, Finca, farm, private residents, shared rooms, private rooms.
  • Free Date Changes:
    • There is no service fee for providing the changes to the dates of your tour.
    • All non-refundable expenses incurred by BnB Colombia tours, such as flights, accommodation, pre-paid transportation, pre-paid guides, pre-paid experiences, pre-paid tours will be assessed and required to confirm any changes.
  • Lifetime Credit:
    • Credit with BnB Colombia Tours that is equal to the value of your package(s) tour(s) until such time as you decide to enjoy it. 
    • Excludes non-refundable expenses incurred by BnB Colombia tours, such as flights, accommodation, pre-paid transportation, pre-paid guides, pre-paid experiences, pre-paid tours, + 5% of the package tours value to cover the salary costs of BnB Colombia Tours employees.
  • Immediate Refund (Covid Guarantee – Last Minute Cancelations policy):
    • Refund sent within 7 working days.
    • Excludes non-refundable expenses incurred by BnB Colombia tours, such as flights, accommodation, pre-paid transportation, pre-paid guides, pre-paid experiences, pre-paid tours, + 5% of the package tours value to cover the salary costs of BnB Colombia Tours employees.

 

Last Updated 31st of May, 2021

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