BnB Colombia Tours Customer Terms & Conditions

Effective Date: June 25, 2025

Thank you for choosing BnB Colombia Tours! We’re excited to help you create unforgettable memories. By booking with us, you agree to these legally binding terms, designed to ensure a smooth and enjoyable experience. If you have any questions, please reach out—we’re happy to help! Contact us at info@bnbcolombia.com before booking.

Travel agents and MICE buyers, please contact us directly via email to receive your industry-specific terms and conditions.

1. Traveler Information

• Required Documents: To provide the best experience and comply with local laws, we ask all travelers to complete a Traveler Details Form and submit a copy of their passport photo page (black and white is fine) before confirming their booking.
• Legal Requirement: Colombian law requires us to verify passport copies. Without them, we won’t be able to confirm your booking.
• Tax Benefits: If you’re visiting from abroad, a valid passport helps you avoid the 19% VAT tax. If we don’t have your passport on file, we are required to apply this charge.

2. Payments

• Day Tours & Private Transportation: Full payment is required at booking.
• Private Package Tours: Secure your spot with a 30% deposit, plus the full cost of certain hotels that require full prepayment. The remaining balance is due 60 days before your tour. Late payments will incur a 1% daily fee on the unpaid amount.
• Private Group Package Tours (10+ Travelers): A 30% deposit is required at booking, plus the full cost of any non-refundable expenses. The remaining balance is due 90 days before your tour. Late payments will incur a 1% daily fee on the unpaid amount.

3. Tour Changes

• Our Adjustments: Your safety and enjoyment are our top priorities. If changes are needed due to weather, safety concerns, or other operational needs, we’ll notify you promptly and ensure alternative arrangements.
• Your Adjustments: If you need to make changes after booking, we’ll do our best to accommodate you. Additional costs may apply, and changes cannot be made once the tour has started.
• Early Finish or Extra Stops: If a tour ends early and you’d like to add more experiences, additional costs may apply. Short stops (e.g., restrooms, quick photos) are included if time allows. Longer stops (15+ minutes) require additional fees unless prearranged.

4. Photos & Videos

• We love capturing the joy of our tours and sharing them with our community! We may use photos or videos from tours for marketing. If you prefer not to be included, just let us know in writing at info@bnbcolombia.com.

5. Cancellations & Refunds

• How to Cancel: We understand that plans change! To cancel, please email info@bnbcolombia.com as soon as possible. Cancellation fees may apply.

Day Tours & Private Transportation:

• Cancel 72+ hours before: A full refund is issued within 7 business days.
• Cancel less than 72 hours before or no-show: No refund.

Private Package Tours:

• Deposits are non-refundable but can be used as Lifetime Credit.
• Cancel 60+ days before: Refund minus the deposit and any non-refundable costs (e.g., flights, hotels).
• Cancel less than 60 days before: No refund; deposit converts to Lifetime Credit.
• Changes 60+ days before: No fee; non-refundable costs charged.
• Changes less than 60 days before: 10% fee plus non-refundable costs.
• No-show: No refund.

Private Group Package Tours (10+ Travelers):

• Deposits are non-refundable but can be used as Lifetime Credit.
• Cancel 90+ days before: Refund minus the deposit and any non-refundable costs (e.g., flights, hotels).
• Cancel less than 90 days before: No refund; deposit converts to Lifetime Credit.
• Changes 90+ days before: No fee; non-refundable costs charged.
• Changes less than 90 days before: 10% fee plus non-refundable costs.
• No-show: No refund.

Lifetime Credit: We value your business and offer future booking credit equal to your deposit amount, minus any non-refundable costs (e.g., flights, hotels).

6. Privacy Policy

• Your Information Matters: We collect essential details (full name, nationality, address, phone, and passport details) to comply with Colombian law, provide tax benefits, and enhance your travel experience. Your privacy is important to us, and we store this information securely for at least 12 months. For more details, see our Privacy Policy.

7. Liability & Insurance

• Our Commitment to You: While we strive to provide a seamless experience, we are not responsible for unexpected events beyond our control (e.g., weather, strikes, third-party delays). This includes any default or delay caused by a guide, tour provider, transport provider, or any other third party. BnB Colombia Tours reserves the right to alter routes, itineraries, or departure times, without prior notice, should the necessity arise. In the case of any changes to flights or to scheduled ground travel, you are responsible for additional costs incurred as a result of such changes. If changes are needed, we will do our best to adjust your itinerary. 
• Your Responsibility: Travel insurance is required to cover potential risks such as medical emergencies, trip cancellations, and unforeseen circumstances. We highly recommend securing a policy that fits your needs. It is mandatory for you to obtain comprehensive travel insurance to meet all contingencies. This insurance must cover personal injury and emergency medical expenses. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise due to loss, damage, injury, delay, or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any tour offered by BnB Colombia Tours, and you are required to obtain separate coverage at an additional cost. 

8. Third-Party Purchases

Convenience at Your Fingertips: In addition to our own tours and services, our website may allow you to search for and purchase products from independent third-party providers, such as flights, car rentals, hotel stays, travel insurance, or other travel-related services (“Third-Party Services”).

Who’s Responsible: Third-Party Services are sold and provided directly by the third-party supplier, not by BnB Colombia Tours. We simply help connect you with these options for your convenience. Once you book a Third-Party Service, your agreement is with that supplier, and their own terms, conditions, and cancellation policies will apply, not this document.

What This Means for You: BnB Colombia Tours is not responsible for the accuracy, quality, safety, availability, or performance of any Third-Party Services, and any issues, changes, cancellations, or refunds related to them need to be resolved directly with the supplier. We recommend reviewing the third party’s own terms and conditions before completing your purchase, so you know exactly what to expect.

We’re Here If You Need Us: While we can’t take responsibility for a third party’s service, we’re always happy to help point you in the right direction if something comes up. Just reach out at info@bnbcolombia.com.

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9. Right to Cancel

• To ensure a safe and enjoyable experience for all, we reserve the right to cancel bookings or remove guests from a tour if necessary due to a violation of these terms or disruptions that impact the group. In such circumstances, no compensation, refund, or reimbursement is provided.

10. Terms Updates

• We strive to improve our services and may update these terms from time to time. By booking with us, you accept the most current version.

11. Agreement

• Booking with us confirms your acceptance of these terms. If you have any concerns, please reach out before booking—we’re here to help!

Key Definitions

• Client: The person booking or using our services.
• Private Package Tour: A multi-day private itinerary tailored to you.
• Group Package Tour: A shared multi-day tour with other travelers.
• Day Tour: A single-day excursion with a set itinerary.
• Private Transportation: Pre-arranged transportation services without additional tours.
• Deposit: The initial non-refundable payment securing a booking.
• Non-Refundable Costs: Expenses paid to third parties (e.g., flights, hotels) that cannot be recovered.
• Operational Needs: Circumstances requiring itinerary changes (e.g., road closures, safety concerns).
• No-Show: Missing a tour without prior notice.
• Lifetime Credit: Credit for future bookings, minus non-refundable costs.
• Third-Party Services: Products or services sold by an independent supplier (such as flights, car rentals, or insurance) and made available through our website for your convenience.

Questions? We’re happy to assist! Email info@bnbcolombia.com before booking.
We look forward to welcoming you on an incredible journey through Colombia! Safe travels!

This document is legally binding. If needed, consult a legal professional to ensure compliance with applicable laws.